Web Services for Higher Education

Self-service Web applications give students 24x7 access to financial aid and student loan data, registration, grades, transcripts and other education services. In addition, self-service can save in administration costs. Quest solutions allow your institution to improve visibility into performance and satisfaction for your self-service applications.

User Experience Management

• End User Perspective — provide visibility into the real user experience with session replay and associate application issues with their effect on end users and the business.
• IT Perspective — provide visibility into availability and response times delivered via Web or fat-client applications and take corrective action when necessary using a combination of synthetic transactions and passive monitoring.
• Business Perspective — examine and uncover trends in student patterns, conversion rates and preferences